UNIMAL Open Conference System, 2nd International Conference on Finance Economics and Business (ICOFEB)

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ANALYSIS OF THE EFFECT OF MARKETING MIX ON CUSTOMER SATISFACTION AT JEUNIEB CITY COFFEE IN JEUNIEB SUB-DISTRICT, BIREUEN REGENCY
Intan Murni Intan Murni, T. Edyansyah tedyansyah, Ikramuddin ikramuddin, Heriyana heriyana

Last modified: 2023-11-19

Abstract


The purpose of this study was to determine the effect of marketing mix on customer satisfaction at Jeunieb City Coffee in Jeunieb sub-district, Bireuen Regency. This study used quantitative methods, the population in this study were customers who visited Jeunieb City Coffee. The sample in this study amounted to 75 respondents, as for the data collection technique used, namely questionnaires, the author distributed questionnaires to 75 customers of Jeunieb City Coffee. The results showed that the seven independent variables, namely product (x1) has a  value of tcount (5,880) > ttable (1,993), price (x2) has a value of tcount (4,054) > ttable (1,993), place (x3) has a value of tcount (4,514) > ttable (1,993), promotion (x4) has a value of tcount (3,386) > ttable (1,993), person (x5) has a value of tcount (5,920) > ttable (1,993), process (x6) has a value of tcount (3,335) > ttable (1,993), physical evidence (x7) has a value of tcount (6,200) > ttable (1,993). So it can be concluded that the seven independent variables have a positive effect on customer satisfaction at Jeunieb City Coffee in Jeunieb District, Bireuen Regency.

Keywords


Product, Price, Place, Promotion, Person, Process, Physical Evidence,Customer Satisfaction